Refund Policy

Last updated: August 2026

Transparent 70/30 Protection Plan

We understand the dynamics of arbitrage and publisher traffic. To protect both buyers and our network, we operate on a strict 70% upfront / 30% hold refund structure.

70% Immediate Refund: If you cancel an order before the campaign starts, or if we cannot fulfill the order within 48 hours, you are entitled to a 70% immediate refund of the unused traffic amount.
30% Safety Hold: The remaining 30% of the funds are placed in a safety hold for 14 days to clear any potential third-party network chargebacks or bot-flagging penalties. Once the 14-day hold clears, the remaining balance minus any consumed traffic costs will be refunded.

Non-Refundable Scenarios

Due to the nature of web traffic, certain scenarios are strictly non-refundable:

Analytics Discrepancies: Third-party trackers like Google Analytics (GA4) or Cloudflare often drop traffic due to iOS privacy settings or Ad-blockers. We guarantee traffic sent from our server. Discrepancies in GA4 are not eligible for refunds.
Revenue / ROI: We guarantee the delivery of human visitors. We do not guarantee specific AdSense clicks, CTR, conversions, or revenue. Lack of profitability is not grounds for a refund.
Account Bans: We use safe, drip-fed traffic. However, we are not responsible for AdSense, AdX, or affiliate network bans. You purchase and send traffic at your own risk.